Legal

REFUND POLICY

Understand our refund and cancellation policies.

Last updated: December 30, 2024

Important Notice

Always contact our support team before filing a chargeback. Chargebacks without prior contact will result in permanent ban. We are here to help resolve any issues!

Table of Contents

1.Eligibility2.Refund Process3.Timeframe4.Exceptions5.Chargebacks6.Contact

Eligibility

  • •Refunds are available within 24 hours of purchase.
  • •The license key must NOT have been activated or used.
  • •The product must not have been downloaded or accessed.
  • •You must provide valid proof of purchase (order ID, payment confirmation).
  • •Only ONE refund is allowed per customer.

Refund Process

  • •Open a ticket on our Discord server in the #support channel.
  • •Provide your order ID and reason for the refund request.
  • •Our team will review your request within 24 hours.
  • •If approved, the refund will be processed to your original payment method.
  • •You will receive a confirmation once the refund is complete.

Timeframe

  • •Refund requests must be made within 24 hours of purchase.
  • •Processing time: 1-3 business days after approval.
  • •PIX refunds: Usually instant after approval.
  • •Credit card refunds: 5-10 business days to reflect on your statement.
  • •Cryptocurrency refunds: 1-3 business days to the original wallet.

Exceptions

  • •No refunds if the license has been activated or used.
  • •No refunds for accounts banned for violating our Terms of Service.
  • •No refunds for game bans or anti-cheat detections (use at your own risk).
  • •No refunds after the 24-hour window has passed.
  • •No refunds for subscription renewals (cancel before renewal date).
  • •No refunds for promotional or discounted purchases.

Chargebacks

  • •Filing a chargeback without contacting us first is considered fraud.
  • •Chargebacks will result in PERMANENT account ban.
  • •You will be blacklisted from all future purchases.
  • •Your Discord account will be banned from our server.
  • •We will provide transaction evidence to dispute fraudulent chargebacks.
  • •Always contact support first - we are here to help!

Contact

  • •For refund requests, please contact us through:
  • •Discord: discord.gg/dots (open a ticket in #support)
  • •Email: support@dots.gg
  • •Include your order ID and Discord username in all communications.
  • •We aim to respond to all refund requests within 24 hours.

By making a purchase, you confirm that you have read, understood, and agree to this Refund Policy.